Short Description
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As a Delivery Excellence Operations Specialist, you will be responsible for driving continuous improvement initiatives / projects and implementing QMS for the assigned engagements.
Qualifications
- English - minimum B2 level
- Bachelor’s degree in relevant field; an MBA would be advantageous
- Experience in Quality / Delivery Excellence / Operations Excellence in a marketing and/or sales operations with thorough knowledge of marketing and sales in a B2B organization
- Experience of working with channel reseller and distributors
- Experience in quality inspection, auditing, and testing of marketing campaign and MDF processes
- Capable of quick learning and delivering quality solutions as an individual and as part of the team
- Excellent communication skills, both written and verbal
- Strong computer skills and knowledge of QA applications
- Strong analytical and problem-solving skills
- Meticulous attention to detail
- Strong lean six sigma and process excellence skills; black belt qualification; Master Black Belt qualification would be advantageous
- Experience in using the Microsoft Office suite with good Excel and PowerPoint skills
Job Responsibilities
- Creating a continuous improvement culture across the global delivery org by fostering Lean, digital transformation methodologies
- Ensure the Continuous Improvement approach across client engagements and delivery centers
- Engage with respective team members to mentor Lean six sigma projects using digital transformation & robotic process automation
- Responsible for ensuring improvement in organization DNA (Training on Lean & Six Sigma)
- Supports process alignment based on best-in-class processes
- Balance Scorecard for leadership reporting - How are we performing against requirement?
- Fosters the global sharing of innovation, new methodologies, and benchmarking
- Undertake projects to support sales and project delivery as a subject matter expert, driving delivery standardization through capabilities and IP assets across the Region
- Partner with the Practice and other GEO Service Delivery Managers to drive delivery outcomes
- Serve as a player-coach and active contributor, providing oversight, supporting project delivery in the local practice, and providing frequent, in-lane coaching to critical roles engaged in Service Delivery (Quality Assurance, Reporting, Service delivery resources etc.) across the different geographies
- Customize standard practice materials as needed to suit client needs and to leverage experiential learning over course of time.
Competencies and Skills
Core Behaviours
Sales Operations
Sales Planning
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