We are looking for EXPERIENCED closers for US Telecom Campaign, who would be the liaison for customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
· Manage large amounts of inbound and outbound calls in a timely manner
· Follow communication “scripts” when handling different topics
· Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
· Seize opportunities to upsell products when they arise.
· Build sustainable relationships and engage customers by taking the extra mile
· Keep records of all conversations in our call center database in a comprehensible way
· Meet personal/team qualitative and quantitative targets (When given by the team lead)
Requirements
· Previous experience in a customer support role
· Strong phone and verbal communication skills along with active listening
· Customer focus and adaptability to different personality types
· Ability to multi-task, set priorities and manage time effectively
Benefits:
· Healthy Commission + Rapid career growth
· Fixed Basic Salary along with Monthly Bonuses
· No Targets
· Appraisals
· Job Security
Shift Timings (Full Time)
7:45 pm to 5:00 am
Salary Package (Full time)
45,000 to 60,000- basic Salary + bonuses and commissions if any sales are made by the candidate.
Location:
216 Gulshan Block, Allama Iqbal Town, Lahore.
Important Note:
We aren't a third party and hiring directly.
NOTE: This is a night shift job in US Based Call Center
Job Types: Full-time, Temporary, Contract, New-Grad
Contract length: 12 months
Salary: Rs45,000.00 - Rs60,000.00 per month
Application Question(s):
- This is an on-site night shift job. Are you able to do that?
