Mô tả công việc:
(Mức lương: Thỏa thuận)- Respond to customer queries in a timely and accurate way, via email, chat, and phone
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Share feature requests and effective workarounds with team members
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share it with our Product, Sales, and Marketing teams
- Ensure the customers are well supported and happy with our service.
- Reporting illegal videos
- Posting products on online sales channels
- Assist manager to create a user guide
- Assist finance to send monthly invoices and check payment status from clients
- Other ad-hoc tasks as assigned by the head of the department
- Need to support Telesales/Sales tasks when needed
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Chức vụ: Nhân Viên/Chuyên Viên
Hình thức làm việc: Toàn thời gian
Quyền lợi được hưởng:
Competitive compensation
Company Trip, Annual Health Check
Fonos Annual Membership after probation.
Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề
Yêu cầu công việc:
- Proficient in using the Internet and Microsoft.
- Able to work in English.
- Good customer service skills
- Team work, good communication.
- Self-discipline, initiative and responsibility
Yêu cầu giới tính: Nam/Nữ
Ngành nghề: CNTT - Phần Cứng,CNTT - Phần Mềm,IT Support,Quản Lý Dự Án (IT)
Trung cấp - Nghề
Không yêu cầu
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