Responsibilities:
Knowledge, Skills and Experience:
What's In It For You?
Don't meet every single requirement? Apply anyway.
At Tech Data, a TD SYNNEX Company, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!
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- Determine the scope based on requirements, including stating the scope of work, calculating the resources required in delivering the service and advising the senior system engineer preparing the quotation
- Install and configure services as per the approved implementation plan
- Carry out technology, professional and maintenance support services as per scope within the stipulated duration/ timeline
- Provide level 1 support (basic hardware break-fix & troubleshooting of hardware and software issues ) for installed services
- Provide technical deliverables such as high level design document, user acceptance test (UAT) doc and as-built documentation
- Provide outstanding quality of service and meet predefined customer service level agreement (SLAs)
- Undergo technical trainings and obtain technical certifications that are required to meet suppliers' mandatory technical requirements
- Conduct knowledge transfer training (where required)
Knowledge, Skills and Experience:
- Minimum 3 years of relevant experience
- Certified in at least one of the technology domain (Infrastructure hardware and software, hyperconvergence, network, security, cloud and/or end user computing)
- Strong technical knowledge on the assigned solution domain/product
- Knowledge of product portfolio in other technology domain is desirable
- Expertise in enterprise products implementation, migration and support.
- Strong interpersonal skills with a customer-centric attitude
- Strong oral and written communication skills
- Strong attention to technical details, priority management and planning skills
- Ability to work independently with little to no supervision
- Results-oriented
- Strong documentation skills
What's In It For You?
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don't meet every single requirement? Apply anyway.
At Tech Data, a TD SYNNEX Company, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!
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